Privacy Policy

Last updated 21 August 2026

Who this covers

This policy explains what information Painters Ballarat collects through this website, what we do with it, and how to ask for it to be corrected or deleted. It is written in plain English as general information. It is not legal advice.

We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What the quote form collects

When you request a quote, the form asks for your name, phone number, email address, suburb, the service you are interested in and a message describing the job. The email address is optional. We do not ask for anything we do not need to quote the work.

The form also includes a hidden field that only automated bots fill in. Submissions that trigger it are discarded.

What we do with it

Your enquiry is emailed to the business so we can respond to it, arrange a site visit and send you a quote. Where the work is carried out by a painting contractor working with Painters Ballarat, your details may be passed to that contractor so they can contact you about the job. They are given only what is needed to quote and do the work.

We do not sell, rent or trade your personal information, and we do not add you to marketing lists.

Spam protection (Cloudflare Turnstile)

The quote form uses Cloudflare Turnstile to tell people from bots. Turnstile may process technical details about your browser and connection to make that decision. It does not show you image puzzles. Cloudflare publishes its own privacy policy covering this service.

Analytics cookies (Google Analytics)

This site uses Google Analytics 4 to see which pages people visit, roughly where visitors come from and how they move through the site. Google sets cookies in your browser to do this and processes the data on its own servers, some of which are outside Australia.

We do not show a cookie consent banner. If you would rather not be counted, you can block cookies in your browser settings, use a browser extension that blocks analytics, or install Google's opt-out add-on. We use the analytics data only to improve the website.

How long we keep it

Quote enquiries are kept for as long as needed to handle the enquiry and any work that follows, then for our normal business records. Analytics data is retained according to Google's default settings for the account.

Access, correction and deletion

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@paintersballarat.com.au with your name and the details you used on the form. We will respond within a reasonable time and will delete the information unless we need to keep it for a legal or accounting reason, in which case we will tell you.

If you think we have mishandled your information and are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Changes to this policy

If we change how we handle information, we will update this page and the date at the top. Last updated 21 August 2026.